Tickets

Camp Orchid is our upgraded 'bring your own tent' campsite for those looking for added creature comforts. 

Enjoy a sectioned-off camping area, clean flushing toilets, and a pamper parlour complete with hot showers, mirrors, hair straighteners and hair dryers. You also have access to an exclusive bar within the heart of the city. 

Camp Orchid South is the most convenient option for those arriving by car and parking in the Camp Orchid Car Park.

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Camp Orchid is our upgraded 'bring your own tent' campsite for those looking for added creature comforts. 

Enjoy a sectioned-off camping area, clean flushing toilets, and a pamper parlour complete with hot showers, mirrors, hair straighteners and hair dryers. You also have access to an exclusive bar within the heart of the city. 

Camp Orchid West is the most convenient option for those arriving by public transport or entering through our West Gate.

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Camp Orchid is for those looking for added creature comforts. Enjoy a sectioned-off camping area, clean flushing toilets, and a pamper parlour complete with hot showers, mirrors, hair straighteners and hair dryers. You also have access to an exclusive bar within the heart of the city.

This Camp Orchid live- In Vehicle ticket is for those staying in the Campervan and Caravan area only, you will still need to purchase your campervan or caravan pass and festival entry ticket.

Every person staying in the vehicle must have a Camp Orchid  Live- In Vehicle wristband.

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Brand new exclusive campsite for 2027. 

Access to Grand Vista is available only when purchasing a Grand Vista Pre Pitched accommodation. Everyone staying in this exclusive campsite must have a Grand Vista Wristband. 

Grand Vista residents enjoy access to a bespoke cocktail menu, dedicated table service, premium breakfast service,  an exclusive dining area, a private wellness area, and a reserved main stage viewing area complete with its own premium bar.

The camp also offers every luxury needed for an effortless stay, including a pamper parlour with mirrors, hair dryers and straighteners, as well as hot showers and flushing toilets for maximum comfort throughout your stay.

You'll also enjoy access to two exclusive bars across the city, each featuring relaxed lounge seating in the heart of the action - providing the perfect place to unwind without missing a moment of the action.

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We offer four different ticket types. 

Thursday Entry Ticket - General entry access to the festival from Thursday onwards.

Wednesday Entry Ticket‍ - General entry access to the festival from Wednesday onwards.

Thursday Public Transport Tickets - Entry to the festival from Thursday when you use one of our selected methods of public transport.

Wednesday Public Transport Tickets - Entry to the festival from Wednesday when you use one of our selected methods of public transport.

You can opt to split the cost of your ticket with a payment plan, select this option at the end of the checkout process.

If you miss a payment of one of your instalments, you should contact Kaboodle immediately by logging into your account or emailing them at boomtown@kaboodle.co.uk

If you fail to make the payments in accordance with Kaboodle’s terms and conditions of your payment plan, then your ticket may be cancelled, and you will not be eligible for a refund. This includes all added extras, accommodation and travel tickets.

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If you would like to process a name change on your booking then please head to your Kaboodle account and follow the steps below. If you are unsure of your password, this can be reset on the login page.

You can only change the name on each ticket once.

• Once you are logged into your Kaboodle account, you will need to click on "Manage booking".
• Scroll to the bottom of the screen and click on "Want to change something?".
• Select the checkbox next to the current ticket holder's name.
• Please ensure that you read the name change information provided on the page before clicking on "Enter new details".
• Click on "Enter new details".
• Input details of the new ticket holder and review this before proceeding.
• Click "Add to basket".
• Click "Checkout".
• You will now reach the payment page, before proceeding to complete payment of the £20 name change fee please ensure you have read the information provided in full.
• Once payment has been made, the name change is complete.
• The e-ticket will be re-issued in the new person's name. You must send this to the new ticket holder.

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Ticket plan Refund Protection is available, and we strongly recommend that you include this option. Your booking is non-refundable, and this will protect you against cancellation resulting from accidents and illnesses, up to a maximum of £5000 per refund application. 

Full details are included in the TicketPlan terms and conditions, which we advise you read and retain. These can be seen here: Terms & Conditions

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Yes, if you are eligable for Klarna you will be able to split the cost of the ticket in three payments.

‍Yes, you can. Please get in touch with boomtown@kaboodle.com to confirm what accommodation you would like to list. Once your structure has been sold in the citizen-to-citizen marketplace, you will receive your refund.

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Extras such as campervan passes, camp orchid, car parking passes, lockers and phone chargers, that are associated with a ticket that has been resold, will be automatically refunded (minus booking fee). These will appear in a separate transaction from your main ticket refund. Should you wish to keep any of the extras associated with your resold ticket, please reach out to Kaboodle's customer service team at boomtown@kaboodle.com.

Only once a ticket has been resold to a fellow Boomtown citizen. Refunds can take 3-5 working days from the point of sale. We will retain your original booking fee for administration charges.

Citizen-to-Citizen resale opens for buyers on Friday, 27th March.

Yes, you can choose to sell just one ticket from your booking. Each ticket is treated individually, so you're free to sell only the one you no longer need.

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• Log in to your Kaboodle account and click Upcoming Bookings on the home page.
• Find the event and tickets you want to list for sale and click View Booking.
• Click the Resell Tickets Box.
• The tickets you have available on the booking for resale will appear.
• Click on Edit Resale.
• Select the ticket(s) you want to resell using the slider button & click Save Changes once you have selected the tickets.
•  A confirmation screen will appear showing the tickets you have selected for resale. Click Proceed, and your ticket(s) will be listed to be resold.
• You will receive confirmation at the email address you provided on the booking to confirm that the ticket(s) have been listed for resale. 
• Once you’ve listed your ticket, it will go on sale on 27th March.

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With every entry ticket, you pay a £20 Eco Bond deposit.

This is an agreement with us that you will leave the space you camp in whilst at Boomtown as you found it. Free from litter and in no way damaging to the natural habitat.

You can redeem your £20 deposit at the end of the festival by bringing one bag of general waste and one bag of recyclable litter with you to one of the designated hubs.

More information will be shared about this nearer to the festival.

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